Returns & Refunds

Our Return Commitment

At SM Games & Gadgets, we ensure every gamer receives authentic and fully functional consoles, games, and accessories. If a product arrives faulty or not working as expected, we are committed to replacing it or issuing a refund promptly.

1. Defective Products

Defective consoles, controllers, headsets, or accessories are eligible for replacement or refund. Notify us within 48 hours with proof (photos/videos). Devices that fail to power on or function properly qualify.

2. Return Window

Returns must be initiated within 7 days of purchase. Due to the nature of gaming electronics, late returns are only accepted in exceptional cases.

3. Return Conditions

Items must be returned with original packaging, seals, and accessories. Consoles or accessories showing signs of misuse, physical damage, or tampering will not be accepted.

4. Game Discs & Digital Products

Opened game discs and digital/download codes are non‑returnable unless defective. Scratched or damaged discs after purchase are not eligible.

5. Exchanges

We allow exchanges for faulty controllers, incompatible accessories, or incorrect purchases (if unused). Compatibility guidance is provided before exchange approval.

6. Non‑Returnable Items

Opened game software, redeemed digital codes, used accessories, and modified consoles are not eligible for return.

7. How to Initiate a Return

Contact us via phone (+256701083288) or email (hello@smgadgets.com) with your order details, product name, issue description, and photos/videos if defective. Our team will respond within 24 hours with return or exchange instructions.

8. Refund Process

Returns are processed within 0–3 business days after inspection. Refunds are issued to the original method of payment, and you will receive a confirmation once the refund has been completed.

9. Shipping Costs

We cover return costs for defective items. Other approved returns are the customer’s responsibility.